Please give our product(s) a minimum of a one month trial period. Because we ask that you give our product(s) a minimum one month trial period, we do not accept returns until this 30-day period has been completed. If you are not totally satisfied after at least 30 days of using the product(s), you may return the empty bottles/packages along with any sealed, unused bottles/packages for a refund. Only two bottles/packages of opened product are eligible for a refund.
All other packages/bottles of the same product must be in the factory-sealed container to be eligible for refund. You have 60 days from the date the product was shipped to return it for a refund. We do not process returns or refunds past a 90 day period. All returns are charged a restocking fee. This fee will be 20% of the total product purchase price. We do not refund the cost of shipping or handling. No returns will be issued on trial offers.
To begin your return, please complete these steps:
- In order for your return to be accepted, you must ship back all empty bottles/packages and any unused, unopened bottles/packages in their factory-sealed containers.
- Display this number visibly on the outside of the return package. Packages sent to us without a visible RMA number will not be accepted and will be discarded. Your RMA number will expire 14 days after your request. If we do not receive your return package by the 14th day, your refund will be no longer valid.
- We strongly recommend returning packages to us through certified mail with a tracking number. If we do not receive your product, and you cannot prove your product was returned, we will not issue a refund. Refunds are not offered on any trial based and or free promotions.
- Send your return package to:
YOU GO HEALTHY LLC.
9601 W. Sample Rd.
Coral Springs, FL 33065-4001
Returns will be processed and refunds issued within 30 business days of return package receipt.
Refunds will be issued in the same form as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check for payment.